Hardware and Software

When looking at the progress technology has made in the last few years, one may be “mind blown”. I actually worked in the wireless telecommunication field from 2008 to late 2011; Verizon Wireless to be specific. I worked as a salesman at a small authorized retailer (franchised).Since it was not a corporate store, the owners actually would help on the sales floor from time to time. Being in the business for nearly four years, I had seen how hardware and software allowed a small company to extend their use of information systems into the mobile regime of work.

Security Camera Surveillance- Around mid 2010, we had a new surveillance system installed at my location. The system was updated from an older one, which recorded in black and white on a cassette. The owner upgraded to a security system that recorded in color and full HD (High Definition). The difference with this system was; the owner had the choice of pulling up live surveillance footage from any of his five locations. Instead of having to get behind a computer and log in to the site, he was able to pull up the live video on his cell phone.

Clock in system-In early 2008, we were forced to clock in manually and record all the hours we had worked that week. A few years later, management came across a new system that integrated clocking in, commission and store data all in one!

Contact Transfer Machine-This piece of hardware is one of the most important things in a Wireless store. There would be big issues if we were unable to transfer a customer’s contacts.

Integrated Credit Card Machine-New software had been introduced to us. ” RetailiQ is the Leading Retail Management Solution designed specifically for the Cellular and Electronics Industry. Our award winning solution seamlessly integrates cellular POS, CRM, Inventory, Accounting, HR, Marketing, Intranet and eCommerce tofunction as a unified system”( http://findaccountingsoftware.com/directory/iqmetrix-software-development/retailiq/~alt).This was a big improvement considering, before this, we were writing manual contracts and receipts.